Computer Remarketing Services

• Contact Us
• Privacy & Security
• Returns & Replacements
• Ordering
• Shipping & Despatch
  
• Creditcard Security
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

About Us:
Computer Remarketing Services Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info @ crs-uk.biz

• Our Contact details:

  Computer Remarketing Services Limited
  32 Clarke Road, Mount Farm Industrial Estate, Milton Keynes,
  Buckinghamshire, MK1 1LG, United Kingdom
  Phone:01908 656700, Fax: 01908 649295, Email: info @ crs-uk.biz
  VAT # GB 524 271 957 - Registered in England : 1484452

• CONSUMER RIGHTS.

  Nothing in CRS terms and conditions affect your statutory rights as a consumer. You have the right to cancel any order within 14 days. Please refer to our full Terms and Conditions on this page.

• Making A Purchase:

  Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.Purchase either as a Guest or Register for a Login Account.
  

  Although it's not essential to have an account to shop at CRS UK, registering your details will allow you to:

  • Track your order and review past purchases
  • Build a personal wish list
  • Be updated on new products, specials and news
  • Shop online with access to a history of your purchases made in the shop
  • Manage your address book and email settings
  • Re-order products saved to your profile for future purchases
  • Access a dedicated team to help you when ever you need us

  To create a secure account, simply click on 'Register' and fill in the required fields. For your convenience, you credit card information can be stored in your account. This is secure information and cannot be accessed by anyone other than the account holder.

  A full NAME, Address and email address - orders will be cancelled if these are not supplied. A contract is formed only once we accept the order by delivering the products.
  We accept credit card payment. Payment by Cheque requires the cheque to arrive with CRS within 7 days of placing an order. Please make the cheque payable to
  "Computer Remarketing Services Ltd". After 7 days if no payment is made the order will be cancelled.
  We accept Visa and Mastercard, Switch and Debit. We do not charge for any item until it is ready to ship.
  You may send your credit card information via phone, fax, snail mail or over the Internet.

• All payments online are processed by a Secure Payment Provider to protect our customers and ourselves from fraud. For more information on this click on Sagepay (FAQ)

  

• Shipping And Handling Shipping Charges:

  1 box = £17.50 + vat additional items are charged by Weight. Channel Islands and Ireland by Quote
  Several units would be shipped on a Pallet at UK mainland rate @ £63.25 or £110 for Northern Ireland

• Delivery Schedule:

  We despatch your order usually same day (if ordered before 12 noon) for next day delivery. Units with software or components to be fitted please allow an extra day. International orders are generally received in under 4 days.
  Bulk orders will depend on size of the order, we will advise on expected despatch date.

• Back Orders:

  If your item is not in stock, we will contact you and suggest an alternative or expected arrival of new stock. You will always be emailed with the option to cancel your order if you would rather not wait.

  
  
• Credit Card Security:

  All credit card numbers are processed by our secure Payment Provider - SagePay and are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on any web site. We recomend that you register your card with Verify by Visa or Mastercard SecureCode as an added security measure to protect your card from fraudulent use.

  Join Verify by Visa	Join Mastercard SecureCode

• Guarantee:

  We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee and CRS 12 month Advance Replacment Warranty
  

  You can cancel your order at anytime, contact us on freephone 0800 6940694.
  Please keep all original packaging until you are sure you are happy with supplied equipment.
  If you wish to return any equipment within 14 days under the no quibble, not satisfied or equipment not suitable warranty, please call 0800 6940694. Note: Carriage costs are not refundable. A member of the support team will issue you with a returns number which you will need to mark on the outside of the box. If you are unable to arrange transport yourself we can provide this service, (at our standard transport rates) and arrange to have the equipment collected at a convenient time for you. As soon as we receive the equipment and check that everything has been returned in good working order, depending on your payment method either your credit card will be re-credited or a cheque will be raised and posted immediately.
  Please be aware that if the equipment is incorrectly packed and transit damage arises we will not be in a position to offer a refund.
  If within the first 12 months of purchase, for any reason you experience a problem with any of the equipment we have supplied you please call 0800 6940694 and ask to speak to a member of our technical team, who will talk you through any problems. Should the problem be hardware related you will be issued with a returns number and an advance exchange unit will be shipped out to you, when the new unit arrives repackage the faulty one in the box and the couriers will collect later the same day.
  Should we be unable to supply an identical model you will be offered a comparable replacement or a full refund.
  If you experience any problems outside of the 12 month warranty period please do not hesitate to call us. If we can help we will. We do not consider you a customer only until the warranty expires.

• Reaching Us:

  If you need to reach us, please email us info @ crs-uk.biz, alternatively, you can call on 01908 656700 (International +44 1908 656700) or fax us on 01908 649295 or write to us at 32 Clarke Road, Mount Farm Industrial Estate, Milton Keynes, Buckinghamshire, MK1 1LG, United Kingdom

• Privacy Policy:

  CRS Cookies are used on our shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:

• a. Take and fulfill customer orders
• b. Administer and enhance the site and service
• c. Only disclose information to third-parties for goods delivery purposes

  CRS knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting our website, you are accepting the practices described in this Privacy Notice.

• Personal Information

  The personal information you submit to CRS - we will not disclose your sales history to third parties for any purposes, at any time. The items you purchase will not be shared with other businesses or customers.
  Our primary goal in collecting personal information from you is to provide you with a smooth, efficient and customized experience while using our site. This information allows us to provide services and features that most likely meet your needs, and to customize our services to make your experience easier and quicker.

  How is information collected?

• Information You Give Us:

  We receive and store any information you enter on our website or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing shopping for you and improving our site.

• Automatic Information:

  We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your web browser accesses CRS for the purpose of using the shopping cart.

• Emails and / or Faxes

  When you make a purchase, you will NOT automatically be subscribed to our Faxes or Emails. If you DO wish to receive these, you can call 0800 6940694 or email sales@crs-uk.biz. At any time you can unsubscribe and we remove your details immediatly.

• Returns Policy:

  Please refer to our Guarantee section for Returns for Refund under our 14 day no quibble return,
  Please be aware that if the equipment is incorrectly packed and transit damage arises we will not be in a position to offer a refund. Note: Carriage costs are not refundable.
  

• Tax Charges:

  For orders made from the UK or the European Union, The current rate of VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero (Channel Islands).

• Remittance Terms:

  Payment Terms are Payment in full before Despatch by Creditcard, Debitcard, Cheque or Bank Transfer. (No AmEx or Diners)