Help Centre

 

Navigation around the site

Use the top menu to browse through our range of refurbished PCs, Laptops, smartphones and other computer products. The search tool above the menu can help you narrow down you search if there’s a specific item you are looking for.

Select Services from the top menu, for other services we provide, like asset management; purchase of equipment; and hard drive destruction.

 

Viewing product information

Once you are in the category you’re looking for, items will be displayed in a grid pattern. Click on any item to be taken to the item page, for product details and specifications. Here you’ll also find any optional upgrades or extras that are available for that product.

 

Adding optional extras

These can range from memory upgrades to operating system upgrades. If you’d like to make an upgrade that doesn’t appear as an option for the product you are interested in, contact us. We may be able to help.

 

Adding one or more items to the Basket

If you only require a single item click Add to Basket. Once your items are in your basket, you can carry on shopping and adding more. If there are items in your basket that you don’t want, you can remove them by clicking the bin icon next to the photo while in the basket screen.

 

Checkout and payment

When you’re happy with the contents of your basket, proceed to checkout. Confirm that you have the correct items and all optional extras added. Choose the shipping for your postcode and follow the step-by-step checkout process.

You can have your order sent to a different address from your billing address. Note that your billing address is the address that your card statement is sent to. Payments can fail if you do not enter the correct billing address.

We use Sagepay as our online payment processor. With Sagepay, all payment details are encrypted and secure. 

 

Alternative Payment Options

If you are collecting your item, you do have the option of paying by cash, cheque or via bank transfer. Payments MUST be received within 7 days of placing your order. Failure can result in the order being cancelled. Education, Government & Local Authority Orders have a 14 day payment period.

 

Delivery

We normally ship items within 24 hours of purchase. Products that require upgrades or software installation can take up to 48 hours to ship. We use business post for carton deliveries; Palletline for pallets and Parcelforce for parcel consignments. For more info on Shipping, Delays or arranging a Re-delivery, see our Track Your Order page. 

 

Support and after Sales

All our refurbished computers come with an ‘No Quibbles’ guarantee as well as a 12-month hardware warranty. In the event that you encounter a problem with the hardware we have provided; a failure of the unit to start; a drive fail etc. we will put it right. 

For all such problems, or any other after sales support you require, please contact us at: support@crs-uk.biz . Please provide your contact details and the CRS label number (white sticker with a bar code on every unit) in your message. A member of our support team will call you back.

Should the issue require a replacement, we will provide you with a new unit. This will be delivered to you and the failed unit collected. In the event that we cannot replace your failed unit due to stock shortages, we will suggest an alternative or collect and repair the failed unit. If all else fails, we will refund you in full.

 

Contacting us by phone

Sometimes you’d rather speak to someone who can answer your questions, or with whom you can discuss your requirements. Our team is always on standby and happy to help. You can reach us on: 01908 656700. If you’re unable to get through, drop us an email at info@crs-uk.biz with your contact details, and someone will call you back.